Returns, replacements, and refunds. Start with support. Do not mail the evidence to Austin.
| OPERATIONAL CONFIRMATION REQUIREDConfirm final timing, evidence, shipping, and return-address rules against the selected POD provider before publication. |
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Email support@thechairproblem.com with your order number, a description of the issue, and photographs when damage, defects, misprints, or an incorrect item are involved. Wait for return instructions.
Damaged or defective items
Misprints or materially incorrect products
Incorrect items received
Qualifying lost or delivery-status problems
Many products are made to order. Change-of-mind returns, buyer's remorse, and incorrect size selections may not be accepted unless the published product-specific policy says otherwise or applicable law requires it.
Depending on the verified issue, the available remedy may be a replacement, refund, or another appropriate resolution. Approved refunds are issued to the original payment method. Do not send merchandise to 5900 Balcones Drive. It is not a returns center. Merchandise sent there may not be recoverable or eligible for reimbursement.
